At Belumina LLC, we want our customers to have a clear and straightforward experience when purchasing children’s clothing from our website. If you are not satisfied with an eligible purchase, you may request a return or exchange in accordance with the terms of this Refund & Return Policy.
Please review the following conditions carefully before submitting a return or exchange request.
1. 30-Day Return Policy
Belumina LLC accepts eligible return requests made within 30 days from the date the order was delivered.
To be eligible for a return, the item must meet the conditions described below. Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.
2. Return Conditions
Returned products must generally meet all of the following requirements:
- The return request is submitted within 30 days of delivery.
- The item is unworn and unused.
- The item is in its original condition.
- The item is clean and free from stains, odors, damage, or signs of wear.
- Original tags and labels remain attached when applicable.
- The item is returned with its original packaging when reasonably available.
- Proof of purchase or the applicable order information is provided.
For children’s clothing, items that have been worn, washed, altered, damaged, or otherwise used may not be eligible for return.
For hygiene and safety reasons, certain products may be excluded from return where permitted by applicable law.
3. Exchanges
Eligible items may be exchanged for a different size or another available option, subject to product availability.
Exchange requests must generally be submitted within 30 days of delivery and the original item must satisfy the applicable return conditions.
If the requested replacement item is unavailable, we may offer an alternative resolution, such as a refund for the eligible returned item.
Customers should contact us before sending an item back for exchange so that we can confirm eligibility and provide the appropriate return instructions.
4. How to Request a Return or Exchange
To request a return or exchange, please follow these steps:
Step 1: Contact Us
Contact Belumina LLC within 30 days of delivery and provide:
- Order number
- Customer name
- Email address used for the order
- Item(s) you wish to return or exchange
- Reason for the return or exchange
For damaged, defective, or incorrect items, please include photographs when requested.
Step 2: Receive Return Instructions
Our customer service team will review your request and confirm whether the item is eligible for return or exchange.
If approved, we will provide the applicable return instructions and return address.
Please do not send products to an address that has not been confirmed by our customer service team unless the return instructions specifically direct you to do so.
Step 3: Prepare and Ship the Return
Pack the eligible item securely to help prevent damage during transportation. We recommend using a shipping service that provides tracking information and retaining the shipping receipt until the return has been completed.
Step 4: Inspection and Processing
Once the returned item is received, Belumina LLC will inspect the product to verify that it meets the requirements of this policy.
5. Return Address
Unless otherwise instructed by our customer service team, eligible returns should be sent to:
Belumina LLC
10442 Mahogany Ct
Rancho Cucamonga, CA 91737
United States
Please ensure that the package is addressed correctly. Belumina LLC is not responsible for returns sent to an incorrect or unauthorized address.
6. Return Shipping Costs
For returns based on a change of mind, incorrect size selection, preference, or other reasons not caused by an error on our part, the customer may be responsible for the applicable return shipping costs.
If an item is confirmed to be defective, damaged upon arrival, or incorrectly shipped due to an error by Belumina LLC, we will review the situation and provide an appropriate resolution in accordance with applicable law and this policy.
7. Refund Processing
Once an eligible return is received and inspected, Belumina LLC will process the applicable refund.
Refunds are generally processed within 3 business days after the returned item has been received and approved.
The refund will normally be issued to the original payment method used for the purchase.
After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.
8. Exchange Processing Time
For approved exchanges, the replacement item will generally be processed within 3 business days after the returned product has been received and approved.
The delivery time for the replacement item will depend on the applicable shipping arrangements.
If the requested replacement is unavailable, we will contact the customer regarding an appropriate alternative.
9. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact Belumina LLC as soon as possible.
Please provide your order number and a description of the problem. We may request photographs or other information to help verify the issue.
After reviewing the situation, we may offer a replacement, exchange, refund, or other appropriate resolution in accordance with applicable law.
10. Non-Returnable Items
Items may not be eligible for return if they:
- Have been worn or used
- Have been washed
- Have been altered or modified
- Are damaged through customer use
- Are missing applicable tags or labels
- Have stains, odors, or other signs of use
- Are returned after the applicable 30-day period
- Do not meet other reasonable return requirements
Nothing in this section limits any consumer rights that cannot legally be excluded under applicable law.
11. Refunds for Canceled Orders
If an order is canceled before fulfillment and the cancellation is accepted by Belumina LLC, any applicable refund will generally be issued to the original payment method.
Once an order has been processed or shipped, the order may no longer be eligible for cancellation and may instead need to be handled through the applicable return procedure.
12. Final Sale and Promotional Items
If a product is specifically identified on the website as final sale or otherwise excluded from returns, it may not be eligible for return or exchange except where required by applicable law.
Any special return conditions associated with a particular product or promotion will be disclosed where applicable.
13. Customer Responsibility
Customers are responsible for reviewing product information, selecting the appropriate size and options, and providing accurate shipping information before completing an order.
We recommend reviewing product descriptions and available sizing information carefully before purchasing.